Hello and welcome to BodyAware's frequently asked questions
Simply click on a topic below to learn more.
We aim to ship the majority of your order on the day it is received if your order is placed Monday through Friday before 3pm MST.
All orders are sent in discreet plain padded mailing envelopes or boxes with your name and address label affixed to the front. Our company name does not appear in full on the outside of packages sent by mail. The return address shows “BA Inc” only. If you select FedEx for expedited delivery, the return address will show as "Body Aware Inc" in small letters on the label, as FedEx requires the full company name. No one will know what is in your package. Your credit card statement will show the charge from "Body Aware."
Shipping charges are determined at checkout by the shipping method selected, the weight of the goods, and the destination relative to our warehouse in Arizona. Rates for the products in your cart can be seen at any point by going to checkout. We currently have a low shipping option for USA delivery addresses of around $2.50 to $3.50 for first class mail, depending on weight of the goods. If you need your items faster (and who doesn't!), we offer expedited mail service, as well as FedEx overnight and 2 day delivery options.
If paying by credit card, we can ship to a PO Box as long as you input the correct billing address and CVV (security code on back) for the credit card used. If paying by PayPal, the PO Box must be one of your confirmed PayPal addresses. If paying by check or money order, we can ship to a PO Box.
You will receive an email from us confirming shipping and providing you with any available tracking information, depending on which shipping service you have selected. Sometimes these automated emails are considered spam, so please check your spam or junk mail box if you do not receive an email. Tracking information from USPS.com or FedEx.com may not be available for the first 24 to 48 hours after you receive your shipping confirmation email.
Please note that regular airmail service from the USA to overseas destinations is generally not trackable beyond the USA. You will need to select Priority or Express airmail to access full tracking information to overseas destinations.
Our website provides live information on stock availability. If an item is currently unavailable in a specific color and size, the "Add to Cart" button will display a "Notify me" message. You are invited to enter your email so that you will be automatically notified as soon as the item is restocked. We recommend using this facility as we keep track of the volume of customers wanting each item, and higher priority in manufacturing is assigned to items requested most often.
As all manufacturers have different sizing standards, you may not be the same size in our products as you are in another company's. Please see our size chart next to each product description. We recommend measuring yourself with a tape measure before referring to the chart. For tank tops and bodysuits, we suggest determining the size by your chest measurement. For all other items, you should use your waist measurement.
Our styles tend to follow European standards, where items are designed to be low waisted and figure hugging. We find that many Americans are more comfortable with a looser fit, and so may prefer to order a size up.
If you order an item by mistake or wish to change your order, our Customer Service team can verify whether your order may be cancelled or modified. Please telephone us at 480 661 0708 as soon as possible during office hours, Monday to Friday, 8.00am to 4.30pm MST. Please note that we are unable to guarantee cancellation of your order by email or our Message service, as your message may not be seen in time. If it is too late for us to cancel your order, you may be able to return your order in accordance with our Returns Policy below. Once we have received the goods back, we will process a refund for you.
Underwear is an intimate item of clothing worn next to the skin. For hygiene reasons, it cannot be resold once it has been tried on; as such, stores will not usually accept returns of undergarments. However, we do not want customers to end up with something that does not fit, so we are prepared to process an exchange for a different size. Please send the items in question back within 14 days of receipt with a note verifying which size you would like in exchange. If the size is unavailable, you will be given store credit.
Please ship back to us at:
Body Aware Inc., 16443 N 91st St #104, Scottsdale, AZ 85260, USA
You will need to pay the return postage, but we will pay for the new items to be mailed back to you. If sending a large value package, we recommend sending insured mail. If sending from outside the USA, please be sure to write "returned clothing" on any customs forms.
We regret we cannot accept returns of any sex toys or latex items.
If you feel you have received a faulty item, please leave a message on the site message system by clicking "Leave a Message" on the bottom right corner of any page, or email us at email@example.com.
We ship to most countries from our USA warehouse. We are able to provide prices in local currency for some countries, but please be aware that these are based on the current exchange rate, so some small fluctuations in your actual billing price are possible.
When checking out, the available shipping options and associated costs will be shown to you. Shipping times vary considerably from country to country, depending on the local delivery service and delays that may occur in customs. Typically most packages sent by regular airmail are received within 2-5 weeks.
Please note that regular airmail from the USA mail service does not provide a tracking capability. If this is important to you, Priority Mail and Express Mail are trackable services. We recommend these services if delivery is not secure in your country, as we are not responsible for lost packages shipped by regular airmail.
Larger orders shipped outside of the USA may be subject to import duties and carrier handling fees once your order enters your country (VAT). There is no process available for us to prepay these taxes and duties, so we ship with them NOT prepaid. Accordingly, any such charges are the responsibility of the customer, and will usually have to be paid before the mail service will release the package. In countries with high VAT rates, these extra costs are significant, so please consider the likely extra costs before placing an order. In many countries, the mail service will leave a postcard at your address with instructions on how to pay any relevant taxes and claim the package. Please contact your local mail or customs office for additional information.
International Customers are still responsible for Shipping Charges if an order is refused.
Please be aware that when customs clearance procedures occur, delays can be caused beyond our original delivery estimates.
As Body Aware began in the UK before moving to the USA, we have many British customers. Please note that HM Revenue & Customs does not provide a means for us to prepay the Customs duty and VAT. Accordingly, we ship with these taxes and duties NOT prepaid. Any such charges are the responsibility of the customer. These fees will generally have to be paid before the mail service will release the package.
In the case of the UK (as of January 2015), VAT is charged at 20% of the total invoice value on any invoice over £15, plus import duty of 2.5% on any package invoiced over £135. The Post Office also adds an £8 fee for the privilege of collecting the taxes. Ordering from the USA can therefore be an expensive proposition, so please take the likely costs into account before you place an order with us. Also please note that international customers are responsible for Shipping Charges if an order is refused and is returned to us.
We do have a distributor in the UK who carries some of our range. We recommend visiting www.bodyaware.co.uk to see if they carry what you wish to order.
If you find your shopping cart is not remembering items or is empty when you go to checkout, cookies may be disabled on your browser. Cookies are small text files on your computer or mobile device that are used to store items added to your shopping cart. If your web browser is not set to accept cookies, you will not be able to take full advantage of the features on our website. You can check if cookies are enabled by visiting http://www.whatarecookies.com/cookietest.asp.
We do not support old versions of Internet Explorer (IE8 or below) or Windows XP because they are not secure. Please update your browser or use Chrome or Firefox.
If you have made a purchase and set up an account previously, you never have to fill in another form! At checkout you will be prompted for your email address and password. You may then select from past delivery addresses and payment methods, or enter new ones. You will only need to re-enter your CVV security code from the back of your credit card.
Absolutely! We love to hear from you. If you have any thoughts on items you have purchased or suggestions on the types of products you would like to see, please use the "Contact Us" link at the foot of every page. We have a factory filled with highly skilled designers, pattern cutters, seamsters, and seamstresses who can make anything, so send us your ideas and keep them busy!
We are located in Scottsdale, Arizona. We do not have a shop, but local customers may place an order via phone, email, or online, and email firstname.lastname@example.org to let us know that you will be picking up later from our front desk. We are open Monday through Friday, 9:00am to 4:00pm, for customers using this option. Unfortunately we do not have a showroom or any facilities for trying on products.
Yes, you may opt to place an order as a guest. At the login screen at the start of checkout, select "buy without an account," and an account will not be created. Please note that if you choose not to create an account, you will not be able to sign in to trace the progress of your order. We request an email address so that we may contact you if there is any problem with the order and to allow us to send you an order confirmation and shipping information.
For our USA customers we offer the option of paying for your order with a check or money order sent in by mail. Simply proceed to order online and select to pay by check/money order at checkout. At the end of checkout, print a copy of the order receipt and mail it within 24 hours to: Body Aware, 16443 N 91st St #104, Scottsdale, AZ 85260. We will reserve the goods for you for 5 days. If paying by money order, the order will be shipped as soon as we receive payment. If paying by check, orders will be held a few days for check clearance.
Please note this service is for USA customers paying in US dollars only.
Absolutely. We use the latest encryption techniques and have a broad array of state-of-the-art features in our system that allow us to monitor and control the security of your transaction, making us a very safe place to do business. We are in full compliance with the Payment Card Industry Data Security Standards - a set of requirements designed to ensure that all companies that process, store or transmit credit card data maintain a secure environment.
Like many other websites, we also collect information through cookies and other automated means. Cookies are commonly used to save data on your computer - for example, to store the items you place in the shopping cart. In fact, if you have cookies disabled, you will find that your cart will alway be empty upon checkout. Other information we collect from cookies may include your IP address in order to determine your country of origin and browser type, so that we can offer a more personalized shopping experience on our websites. We DO NOT sell this information and will never share your personal information.